Patient Experience Specialist,Part Time – Plantation(Customer

Position in Key West, FL

At a Glance

• Clear growth pathways at our Key West office.
• Salary:
• Based in: Key West, FL (our growing Key West office)
• Benefits: A comprehensive benefits package is included.
• Apply your your professional skills skills at our Key West location.
• Company: UOMUOMUS
• Job Title: Patient Experience Specialist, Part Time – Plantation
• This Key West-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our UOMUOMUS team in Key West, FL is growing.
• Benefit from working in Key West, a key hub for the Customer Service industry.

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Current Employees:\nIf you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.\nThe Patient Experience Department is excited to announce a part-time opportunity for a Patient Experien\n...\nce Specialist at our UHealth Plantation location. The Patient Experience Specialist functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints. The Patient Experience Specialist performs detailed work on the timely and thorough review of complex and sensitive feedback and complaints to correctly classify and direct each case to the appropriate individual(s) or department(s) for resolution. The Patient Experience Specialist will collaborate with clinical and administrative colleagues.\nCORE JOB FUNCTIONS\n• Provide service excellence support to all patients, their loved ones, UHealth professionals, and support staff creating positive, memorable patient experiences.\n• Play a key role in contributing to a peaceful healing environment, enhancing communication and connection with patients, families, and staff.\n• Perform daily rounds on patients, collecting accurate documentation of confidential and all other pertinent information within the feedback module database used by the department.\n• Acts as a liaison and resource for patients and families via telephone or in-person, addressing questions or concerns.\n• As appropriate, assist with recognizing, understanding, and reporting patient concerns to the primary nurse and Patient Experience Representatives.\n• Utilize conflict resolution skills, exercises proper judgment, and understand departmental and organizational resources to address or triage patient concerns and complaints to the correct individual(s) or department(s).\n• Contributes to team goals and strategies and identifies process and system improvement opportunities.\n• Utilize active listening with care and empathy to assist patients in obtaining resolutions.\n• Apply patient satisfaction best practices at each interaction and when handling sensitive or potentially challenging, threatening, and hostile situations.\n• Adheres to University and unit-level policies and procedures and safeguards University assets.\nThis list of duties and responsibilities is not intended to be all-inclusive. It may be expanded to include other duties or responsibilities as necessary. Opportunities for upward movement are available with a minimum of 2 years as a Specialist and demonstrating exemplary work ethic and commitment.\nCORE QUALIFICATIONS\n• Bachelor’s Degree in relevant field preferred.\n• Minimum 3 years of relevant experience\nKnowledge, Skills and Attitudes:\n• Skill in completing assignments accurately and with attention to detail.\n• Ability to maintain effective interpersonal relationships.\n• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.\n• Ability to process and handle confidential information with discretion.\n• Commitment to the University’s core values.\n• Ability to work independently and/or in a collaborative environment.\n• Proficiency in computer software (i.e. Microsoft Office).\nThe University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.\nUHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.\nThe University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.\nJob Status:\nPart time\nEmployee Type:\nTemporary\nPay Grade:\nH5